CAREER WRITER

• UX Writer/Content Designer, Chrome UX, Google, 2018–now.
  Design helpful, engaging user experiences that keep users safe and the web open.

• Help Content Writer & Editor, Google, 2015-2018.
  Crafted clear, empathetic help center content for Google's global user base (support.google.com). Developed best practices and standards for findability and readability based on UX research.

• Production & Operations Associate, Google, 2012-2015. (Temp, 2012-2014.)
  Wrote business-critical executive briefs on behalf of Google's business strategy team to broad, senior, and external audiences. Developed and maintained consistent structure, style, and document design.

• Technical & Web Writer, PowerProduction Software, 2008-2012.
  Developed comprehensive software documentation, including effective user guides. Managed external communications, including social media, public relations, and web presence.